Shipping Policy
Last updated: 3 August 2026
All products supplied by KineticPep are shipped strictly for laboratory research use only. Not for human or veterinary use.
Dispatch times
Orders are dispatched the same business day when the payment is confirmed before our daily cut-off (Monday to Friday). Orders confirmed after the cut-off, or on weekends and public holidays, are dispatched on the next business day. Orders are dispatched from our EU facility.
Delivery estimate
We ship with tracked services. Typical delivery time is 7–10 business days after dispatch, depending on destination and local carrier handling. Delivery estimates are not guaranteed and may vary during peak periods or customs processing.
Tracking
A tracking link is sent by email once your order has been dispatched. If you have not received a tracking email within 48 hours of your order, contact us at sales@example.com.
Shipping costs
Shipping costs, where applicable, are calculated automatically at checkout based on destination and order weight, and are shown before you confirm payment. Any applicable free-shipping thresholds are displayed in the cart.
International orders, customs and duties
For international destinations, import duties, taxes or customs fees may be charged by the destination country and are the responsibility of the recipient. Delivery times for international orders may be extended by customs clearance.
Incorrect address, failed delivery
Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer. If a parcel is returned to us as undeliverable, we will contact you to arrange re-shipment.
Damaged or missing items
If your order arrives damaged (for example a broken vial or a wrong or missing item), contact us at sales@example.com within a reasonable time of delivery so we can resolve it.
Returns and refunds
Returns and refunds are handled separately under our Refund Policy. For authorised returns, the operational warehouse address is provided by email after a return request is opened.
Contact
Questions about shipping? Email sales@example.com — we reply within 24 business hours (Monday to Friday).